Generative AI and enterprise knowledge
Design document retrieval with references, permissions and human review.
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Prepare the knowledge sources
Choose document collections with clear owners, versions and appropriate usage rights. Remove duplicates and obsolete material before indexing. Preserve source and update information so users can verify answers.
Enforce permissions during retrieval
Check permissions when retrieving documents, as well as in the interface. Results should link to accessible sources. When evidence is insufficient, the system should indicate the limitation rather than produce a confident answer.
Evaluate with real questions
Build a question set with reference answers together with business users. Evaluate answer correctness, source relevance and cases requiring human escalation. Use feedback to improve the data and workflow.
